EFB Unable to Connect/Aircraft Not Powered

If your aircraft has no power or the EFB says "Unable to connect", follow the below steps.

Please try the following steps:

• Ensure your Fenix Aircraft is installed into the default path of: C:\Program Files\FenixSim A320

• Check that the Fenix.exe (FenixSim A320) application is running and not blocked by an antivirus. Maybe try a restart of the app if it is.

• Try a restart of the Flight by closing the Fenix.exe, pressing ESC then Restart and checking that the Fenix.exe application has started once loaded into the flight.

• We have also noticed some liveries can break the connection. Please try using the default Fenix livery.

• Please go here:

If you have the Microsoft Store version of MSFS:

C:\Users<user_name>\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\

If you have the Steam version of MSFS:

C:\Users<user_name>\AppData\Roaming\Microsoft Flight Simulator\

Open SimConnect.xml and change the setting of all MaxClients entries to 128 and save.

• If you have non-english characters in your windows user name:

Go to Windows “Control Panel” --> “Clock and Region” --> “Region” --> “Administrative” Tab --> “Change system regional configuration…” --> and check the “Beta version: Use UTF-8 for language compatibility” checkbox."

• Ensure both Fenix and MSFS are not run as admin.

• Find your packages folder:

If you have the Microsoft Store version of MSFS: C:\Users<user_name>\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages

If you have the Steam version of MSFS:

C:\Users<user_name>\AppData\Roaming\Microsoft Flight Simulator\Packages

Find the folder called fnx-aircraft-320 and delete this folder. Then jump into a flight and see if the issue is resolved.