Installer Issues

Below is a list of errors that can crop up and how to resolve them.

Runtime error/SWbem error

To resolve any SWBem issues, you need to reset the WMI.

Press Windows+Q and type "cmd" into the search bar that pops up.
Right-click on Command Prompt and select Run as Administrator
Type the following into the command prompt, then press enter.
```
net stop winmgmt
```
When prompted if you wish to continue, type Y and press enter.
Type the following into the command prompt and press enter.
```
winmgmt /resetrepository 
```
Then restart your computer.

Community packages not found

This occurs when the installer can't find your community folder. This can occur if you have multiple MSFS installations or the wrong InstalledPackagesPath.

To resolve this, open up the UserCfg.opt file

This can be found at:

MS Store/Onestore Users: AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache

Steam Users: AppData\Roaming\Microsoft Flight Simulator

Scroll down to the bottom of this file to an entry called "InstalledPackagesPath"

This path tells MSFS the location of your Community and Official folder.

Ensure the file path after "InstalledPackagesPath" is the correct location of your community and official folders.

Error 5: access denied

This is occurring due to your antivirus blocking the installation. Sometimes, Fenix can be flagged as a false positive. To resolve the issue, we recommend updating your anti virus definitions to allow Fenix in your antivirus software and then restarting the installation.