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      Stopping Crash To Desktop issues

      If you're experiencing crashes, see below.

      To troubleshoot crashes, please do the following to Isolate the Fenix A320:

      Locate your Microsoft Flight Simulator folder, this is the folder you selected when you installed MSFS.
      By default, MSFS installs to the following path:
      Microsoft Store/Xbox:
      C:\Users\[Your User Name]\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community
      Steam:
      C:\Users\[Your User Name]\AppData\Roaming\Microsoft Flight Simulator\Packages\Community
      Retail Disk:
      C:\Users\[Your User Name]\AppData\Local\MSFSPackages\Community
      Yours may be installed somewhere else, if it is, you will need to locate where you installed it during the download.
      In this folder, do the following:
      1. Rename "Community" to "Community_Disabled"
      2. Create a new folder and name it "Community"
      3. Open the "Community_Disabled" Folder.
      4. Copy (not cut) only the "fnx-aircraft-320" from "Community_Disabled" to the newly created "Community" folder.

      Then load up MSFS and see if your issue is still occurring. If the issue is still occurring, please submit a ticket with ALL of your Fenix logs in a zip file. These can be found at: C:\ProgramData\Fenix\FenixSim A320\logs and any Windows Event Viewer or other messages that may be of use to our team.

      If the issue is not occurring, you have an issue with an addon/mod in your community folder.

      Follow the steps from the MSFS team on crashes:

      https://flightsimulator.zendesk.com/hc/en-us/articles/4406280399250-Basic-Troubleshooting-How-to-troubleshoot-crashing-CTDs-issues-

      https://flightsimulator.zendesk.com/hc/en-us/articles/4406280653202

      MSFS 2024 Issues: https://flightsimulator.zendesk.com/hc/en-us/articles/17002360780572-General-troubleshooting-with-crashes