Technical Support Queries

This category is for all guides relating to technical support queries.

• EFB Unable to Connect
• INVALID F-PLN UPLINK Message When Importing From SimBrief
• F/CTL L/R Sidestick Fault
• What do the options in the Fenix App mean?
• Autopilot Disconnecting during flight
• Failures Guide in FenixSim Aircraft
• Failure to Connect when opening the Fenix Livery Manager
• Unable to get a reply from CPDLC
• Auto throttle disconnect on take-off. (PRO-ATC/SR)
• Hot Brakes when using GSX
• FSRealistic Options Conflicts with FenixSim Aircraft
• Autopilot (FCU) Knobs do not work.
• Seat Adjustment and Predictive Windshear Switches Do Not Work
• Engines failing randomly
• Why are my displays blurry?
• The weather radar isn't working
• Aircraft not showing in sim
• When using GSX you find occasional <-> arrow types when hovering over switches.
• Unable to use Auto Brake buttons with TCA Hardware
• FenixSim A319/20/21 Paintkit with SL
• Flight Simulator First Officer (FSFO) serial key
• TCA Airbus quadrant calibration issue
• Flaps are unresponsive / Flaps Calibration
• Toolbar Pushback incompatibility with FenixSim Aircraft
• Everything is off and unresponsive, other than the EFB.
• Fenix Sim and Navigraph Navdata not updating
• No Tug Available
• My flight simulator won't restart after shutdown.
• Flight simulator executable will hang in suspended state
• NAV lights are ON and strobes are flashing even when switches are set to OFF
• Performance issues with Fenix Simulations when loading into the simulator.
• A noticeable lag of 5-10 seconds when in sim
• How to report a fault or bug
• Thrustmaster TCA settings for throttle and reverse are not saving, when calibrated.
• I Received AOC SEC F-PLN UPLINK after INIT REQUEST.
• Bitdefender causing installation files to be quarantined, causing CDU or displays to be blacked out.
• Turbulence Setting
• License Revoked when logging in.
• Installer Issues
• Performance tweaks when landing at an airport
• Connection errors when using third-party liveries.
• FPS Performance Improvement
• My aircraft bounces it's nose when using GSX pushback
• Crashing when popping out panels
• EFB White/pink when window opened
• Lag on touchdown fix
• Issues with GSX Seated Passengers
• New Fenix Installer
• Old Navdata still installed
• Aircraft has gear up in ready to fly screen
• Blank EFB
• Error fetching installed printers
• Airline Configurable Options via aircraft.cfg
• MSFS 2024 Compatibility
• Cabin Announcements Guide
• EFB Sim Settings Explained
• Automatic Crash Reporting
• Recommended Sensitivity
• Navigraph maps not loading on iOS
• Rudder/Tiller/PED DISC with Block 2
• Move File Failed Code 3 Installation issue
• Performance issues with Windows Defender
• Cockpit invisible/no buttons able to press
• Displays are black/white/not turned on
• ACARS Overview
• What are the maximum weights for the Fenix A320?
• Custom camera views lost when updating version (MS Version applicable)